Cookie Policy
Information about Cookies
Equação Perspicaz Unipessoal, Lda., hereinafter referred to as "DocBay" uses cookies and similar technologies to enable and facilitate your browsing, personalise the content presented to you or carry out visit statistics. This policy explains how and why DocBay uses these technologies and the choices offered to you.
This policy complements the Privacy Policy and applies to the website <www.docbay.com>. DocBay reserves the right to update this policy and will signal any update through the DocBay Platform, namely by publishing a new information banner.
You can always modify your choices regarding cookies, accept or reject them at any time by clicking on Cookie management.
What is a Cookie and what is it for?
Cookies are digital trackers used by DocBay and its partners to store or retrieve non-sensitive personal data and non-personal data on your device during your use of DocBay's website or apps, for the purpose of personalising the user experience, analysing traffic and other purposes, and may require your prior consent.
In general, "Cookies" are used by DocBay to identify a user and provide access to their account and all Platform functionalities. However, an external service provider may register cookies and use them to recognise your device when you access other platforms.
The DocBay platform uses cookies to:
- To ensure the correct functioning of the DocBay Platform, to guarantee the adequate provision of the services requested and to maintain your consent to the use of other categories of cookies.
- To personalise the services and improve your user experience throughout your navigation.
- To understand your access to the platform and monitor your use in order to evaluate performance and improve the quality of our services.
- Offer relevant content on the platform.
The DocBay Platform allows you to inform yourself, configure your cookies, accept or reject them by accessing the Cookie Management page, the link to which is available at the bottom of each page. You can set your general preferences for the DocBay Platform, according to your objectives or those of your third-party service provider. You also have other options for disabling cookies, as described in the "How do I disable cookies?" section.
Essential cookies
DocBay uses strictly necessary cookies to ensure the proper functioning and management of the DocBay Platform, provide the services requested by users, protect the Platform against computer attacks and maintain your consent to store cookies or generate anonymous traffic statistics reports. The use of these cookies is essential for browsing the DocBay Platform. Removing these cookies may cause problems or prevent you from browsing the Platform.
| Cookie name and provider | Description and purpose | Conservation time |
|---|---|---|
| session_id | This cookie is used to store an identifier for your current session on the site. The session ID is used to maintain a secure and consistent user experience, ensuring that any page changes or item selections are remembered from page to page. Does not store personal data | 7 days |
Performance cookies
DocBay uses performance cookies because they are crucial to optimising the user experience on websites. They collect data on site usage, helping to identify and correct problems, as well as improving functionality. They monitor metrics such as loading time and errors, providing valuable information for more efficient browsing. These cookies are used for statistical purposes only and do not collect personal data.
| Cookie name and provider | Description and purpose | Conservation time |
|---|---|---|
| _ga_DT8591RNHW | This cookie is used by Google Analytics to track the state of the session. | 24 months |
| _ga (Google) | Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across multiple devices and marketing channels. | 24 months |
| _ga_GS3MC97FY9 | Used by Google Analytics to assign a unique identifier to each visitor. This makes it possible to track the actions of a specific user over multiple visits to the site. | 24 months |
| m | This cookie is generally used for performance and optimisation of payment processing services, facilitating content caching in the browser to speed up page loading. | 24 months |
Segmentation cookies
The targeting cookies used by DocBay collect information on browsing habits in order to display personalised advertisements (if any). They track pages visited and interactions, helping to target advertising campaigns effectively. These cookies do not collect directly identifiable personal data, but use aggregated data to personalise advertisements according to users' interests.
| Cookie name and provider | Description and purpose | Conservation time |
|---|---|---|
| _gcl_au | Used by Google AdSense to test the efficiency of advertising on sites that use its services. | 3 months |
| _fbp | Used by Meta to provide a series of advertising products, such as real-time bids from third-party advertisers. | 3 months |
Functionality cookies
Functionality cookies improve the user experience by storing preferences and settings, such as language and region. These cookies remember the choices made, preventing the user from having to redefine them on each visit. In addition, they enable advanced functionalities such as integrated videos and maps, increasing the interactivity of the site.
| Cookie name and provider | Description and purpose | Conservation time |
|---|---|---|
| __stripe_mid | This cookie is associated with Calendly, a meeting planner used by some websites. This cookie allows the meeting scheduler to work within the site. | 12 months |
| __stripe_sid | This cookie is associated with Calendly, a meeting scheduler used by some websites. This cookie allows the meeting scheduler to work within the site. | 30 minutes |
| tz | This cookie is used to store the user's time zone information. | Session |
| im_livechat_history | This cookie is used to store the history of live chat interactions to provide a consistent and efficient chat experience during visits to the site. | 24 hours |
| frontend_lang | This cookie is used to store the user's preferred language setting to provide a more personalised experience by displaying the site in the chosen language. | 12 months |
How can I deactivate/delete cookies?
There are several options for managing cookies, but to get started, you can use our Cookie Management module, the link to which is indicated at the bottom of each page of the DocBay Platform. This module allows you to express your preferences, either generally for the DocBay Platform or by service. You can also customise your browser so that cookies are refused, either automatically or according to the sender.
Each browser has a different configuration. Here are some examples:
- Firefox: Menu/Options/"Privacy" tab/Enhanced tracking protection. Choose the Custom option, then the Cookies option. Choose from the drop-down list "All cookies" or "All third-party cookies".
- Chrome: Menu/Settings/Show advanced options/Privacy and security/Site settings/Cookies. Activate the option: Encourage websites to store/read cookie information.
- Safari for MacOS: Safari/Options/Separator: Privacy. Choose the "Block all cookies" option. Settings menu/Safari for iOS: Safari. Choose the "Block all cookies" option.
- Internet Explorer: Menu/Internet Options/option: Privacy. Select the "Advanced/Advanced privacy settings" option. Select the option: Ignore automatic cookie management.
Contact
If you have questions or complaints about DocBay's compliance with this Policy, or if you wish to make recommendations or comments to improve the quality of this policy, you can contact DocBay by:
- Letter to: DOCBAY - DPO, Praça Conde de Agrolongo 123, Edifício GNRation U.F. de S. João do Souto e S. José de São Lázaro 4700-312 Braga
- Email to dpo@docbay.com
Updated on 22 August 2024.
